Pending Capitec bank response 4 3weeks

Hi

I am really disappointed with how Capitec bank has treated me with regards to my Loan, i emailed them a 3weeks back with regards to re -arranging my loan term - due to this pandemic we going through world wide.

I advised them that my salary has no longer commissions and overtime. Companies are minimising costs.

So Capitec requested that I send them all my monthly commitment statements so that they work something out for me and I did send them, they haven’t responded so I think it’s their strategy to put me in arrears and to blacklist me.

I have been their loyal paying client but now it’s tough times and treating me unfairly.

COVID 19 period has challenged all of us financially , physically and emotionally.

I am financially distressed and I wanted to keep on paying them but re-arranging my monthly instalment even if the term will be longer I don’t mind so that I keep my ITC clean.

I’ve been pending their response as other financial institutions are able to assist and even offering holiday payment.

I am really frustrated the way I have been treated and extremely disappointed, such a big institution being ran like a ****a shop.

They don’t think for us their clients - I am still waiting for their professional response or excuse of why wasn’t I helped in time to avoid arrears and penalties.

I sent them an email around 08/11/2021.

Kind regards Vic