DH
Deborah H
1 reviews | Active since Nov 2021
21 Dec 2021, 21:03
PEEVED AND ANNOYED
I have a serious problem with Capitec Bank. I have a bank Account that is not linked to my app on my cell. So this means I cannot see my account or the money being deposited into my account. Do you think I can get someone from Capitec to assist. NOT on your life. Oh they do reply that they have contacted me on my cell on *** (UK Number - this is where I am at present). But not once have I had a missed call or anything. The person trying in "vain" to contact me is Lucinde Ramjoo. This is absolute nonsense, as she has not called at all. I have sent numerous emails and strangely enough, she hasn't rep****. This is not being efficient at all.
The Reference for my Complaint/Concern/Query is ***.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
21 Dec 2021, 22:03Good day Deborah
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Dec 2021, 22:03
Official
Good day Deborah
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
DH
Deborah H's updateReviewer Update
22 Dec 2021, 20:46Hello Capitec,
I received a call today from Daniele Jaggers, who was efficient, professional, friendly and helpful. She sorted my problem within 5 minutes.
The other members of her team could learn from her. Take a page out of her book. How is it that Daniele managed to get hold of me and your other staff couldn't? Wording that was used by the other staff member "We have tried calling you on the below number but to no avail."
Not only that, another member from Capitec (apologise did not get their name) phoned after to make sure that my problem was sorted. They too could get hold of me. Strange isn't it?
Anyway, Daniele was brilliant and I am grateful. Thank You!
I received a call today from Daniele Jaggers, who was efficient, professional, friendly and helpful. She sorted my problem within 5 minutes.
The other members of her team could learn from her. Take a page out of her book. How is it that Daniele managed to get hold of me and your other staff couldn't? Wording that was used by the other staff member "We have tried calling you on the below number but to no avail."
Not only that, another member from Capitec (apologise did not get their name) phoned after to make sure that my problem was sorted. They too could get hold of me. Strange isn't it?
Anyway, Daniele was brilliant and I am grateful. Thank You!
DH
Deborah H's update22 Dec 2021, 20:46
Reviewer Update
Hello Capitec,
I received a call today from Daniele Jaggers, who was efficient, professional, friendly and helpful. She sorted my problem within 5 minutes.
The other members of her team could learn from her. Take a page out of her book. How is it that Daniele managed to get hold of me and your other staff couldn't? Wording that was used by the other staff member "We have tried calling you on the below number but to no avail."
Not only that, another member from Capitec (apologise did not get their name) phoned after to make sure that my problem was sorted. They too could get hold of me. Strange isn't it?
Anyway, Daniele was brilliant and I am grateful. Thank You!
I received a call today from Daniele Jaggers, who was efficient, professional, friendly and helpful. She sorted my problem within 5 minutes.
The other members of her team could learn from her. Take a page out of her book. How is it that Daniele managed to get hold of me and your other staff couldn't? Wording that was used by the other staff member "We have tried calling you on the below number but to no avail."
Not only that, another member from Capitec (apologise did not get their name) phoned after to make sure that my problem was sorted. They too could get hold of me. Strange isn't it?
Anyway, Daniele was brilliant and I am grateful. Thank You!
Capitec Bank's replyOfficial
22 Feb 2022, 11:42Hi Deborah
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:42
Official
Hi Deborah
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank