Payshap payment

Hi I received a payshap Payment on the 1st of May 2026 from someone and the money hasn't reflected to me..However I can see the transaction on my statement but I did not receive or use the money...Whn I go to the bank they say I might have used the money without noticing...And on the said that there was glitches or something with the capetic app and the ATM Please assist me to track my money Nondumiso Kleinbooi *** or ***