Payrun - Delays - WHY?

Item: Capitec Bank
Rating: 1
Author: Mel G

I'm not sure what has changed with Capitec payrun policies of late. Last year when there was a data breach in Capitec (around Aug/Sep 2022) payrun systems changed.

For years my employer has process the payrun before 2pm and we as Capitec account holders would receive our salary that evening from 6pm onwards. Last year after the data breach fiasco all Capitec account holders now receive it the NEXT morning after 9:30am. WHY??

WHAT HAS CHANGED?

This is most frustrating as like I said it was NEVER a problem with Capitec. Now it appears some internal systems/policies have changed.

WHY????

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

24 Jan 2023, 15:23

Good day Mel

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply24 Jan 2023, 15:23

Official

Mel G's updateReviewer Update

24 Jan 2023, 15:35

Hi Capitec

Thank you for your prompt reply.

Please know I've already called your call centre and they were unable to assist or provide any insight in this matter. If the designated official is NOT in the call centre then I look forward to the call. Thank you

Mel G's update24 Jan 2023, 15:35

Reviewer Update