gS
gloria S
1 reviews | Active since Nov 2017
23 Nov 2017, 07:59
Payroll
Good Day I am very unhappy and disappointed, we are paid on the 23rd of every month.
When I checked my account this morning, I realised I was not paid. I then called our HR call centre to confirm if I was PAID and got CONFIRMATION of payment MADE, I then called Capitec was told that CAPITEC is experiencing IT related issues.
I find this HIGHLY UNACCEPTABLE , Capitec please do not make your problems mine.
CAN THIS BE RESOLVED......... I HAVE BILLLS TO PAY.
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Replies (2)
Capitec Bank's replyOfficial
23 Nov 2017, 10:09I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply23 Nov 2017, 10:09
Official
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
27 Nov 2017, 16:37Hi Gloria
As discussed with you telephonically, you have confirmed being happy with the explanation provided in closure of your matter.
In addition, as requested your bank statement has been provided to you via email and please feel free to contact us, if there is any enquiries regards to your debit orders
Kind regards
Donorique (Complaint Management Officer)
Best regards,
Capitec Bank's reply27 Nov 2017, 16:37
Official
Hi Gloria
As discussed with you telephonically, you have confirmed being happy with the explanation provided in closure of your matter.
In addition, as requested your bank statement has been provided to you via email and please feel free to contact us, if there is any enquiries regards to your debit orders
Kind regards
Donorique (Complaint Management Officer)
Best regards,