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lM
lukhanyo M

1 reviews | Active since Aug 2014

03 Oct 2024, 10:45

Payout of funeral - USELESS PHETHETIC

A Child passed away and needs to be buried this weekend. Claim Documents were submitted Friday and Monday. 48 hours has passed and there is no payment made. How are we expected as a family that is grieving the loss of their son bury him. This is an inconvenience and it is abuse. Premiums are deducted in time and never missed but when we are promised that claims are paid within 48 hours that does not happen. A useless consultant, branch manager and Regional manager failed to assist. Some family members had to miss work because of your incompetence.

I call in the client services department and the agent by the name of Siphokazi dropped the call on us.

The branch manager Thando Motaung failed to help Regional manager by the name of Khanyisa also failed to assist Consultant Lehlohonolo Lekoane is also useless The branch is Southgate Mall.

0
Replies (4)
lM
lukhanyo M's update03 Oct 2024, 10:55
Reviewer Update
We need to start cancelling the Bank in South Africa as they are promising lies and involve the Ombuds

Capitec Bank
Capitec Bank's reply03 Oct 2024, 11:08
Official
Good day Lukhanyo. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
lM
lukhanyo M's update03 Oct 2024, 11:16
Reviewer Update
Are you stupid or the client does not matter in your establishment. Do i look like i have a business day to wait for your bank's incompetence? This query has passed TAT and you are telling me about a business working day. We have a Funeral Tomorrow we can no longer wait anymore. Your company failed to inform us on any thing and delayed Payment to date. So please do not give this ****en nonsense of an auto response. Masinganyelani
lM
lukhanyo M's update03 Oct 2024, 12:06
Reviewer Update
Are you stupid or the client does not matter in your establishment. Do i look like i have a business day to wait for your bank's incompetence? This query has passed TAT and you are telling me about a business working day. We have a Funeral Tomorrow we can no longer wait anymore. Your company failed to inform us on any thing and delayed Payment to date. So please do not give this ****en nonsense of an auto response. Masinganyelani