Payments not reflecting on credit profile

I would like to understand as to why the payments I have been making does not reflect on my credit profile, it shows that I didn't make any payments for months. Your external debt collecting company gets their payment each month as a debt order from my bank account and I have checked my profile in fact I check it every month and it shows I am not making any payments. This account is having a negative impact on my credit score which is prohibiting me from accessing any credit and by law the credit provider should update the bureau about a customers payment every month in order for my credit score to move up. Can you please have a look into this and send me feedback so that I know whether I need to take this further or wether you will be able to update my payment information on all credit bureaus