payment reversal still not recieved

I made a payment and reversed in on the same day on 27 October 2015. I received a notification form the external bank that the funds had indeed not been received. 7 days have passed and there is still no word from Capitec and no one seems to care. I have gone through their call centre, sent emails, twitter etc. No one is taking accountability of fixing this, the only message I get is that they are waiting for interbank to revert. But I am a Capitec client, it doesn't matter what interbank does or doesn't do, I want my money because the bank I was transferring to clearly did not receive the funds. For a bank as big as Capitec, its unprofessional for your consultants to tell clients that there is nothing they can do about a fee reversal. I moved from one of the big four banks recently and refunds are processed immediately with none of this nonsense about external banks especially if your lack of customer service goes beyond your stipulated 7 day period. its an inconvenience! heres the incident number for anyone who cares to assist ***8