Payment Reversal not happening

Payment Reversal I have purchased an item for R 2500.00 on 08-05-2018 from a shop in Parkview. After testing the item I found it defective and returned the same on 21-05-2018. A card-reversal was implemented by the shop, HOWEVER, the repayment of the amount has not come through. I have tried to follow where the hangup with the transaction is located. My bank (Nedbank) referred me Capitec, Capitec to the shop. Visiting the shop several times since, the responsible person in the shop contacted their Capitec contact person (Andre Coetzee) and at latest meeting in the shop A. C. informed that refunds take between 24 hrs to 52 days. Well this is completely unacceptable. My feeling is .............