Payment Reversal

I phoned Capitec and spoke to a consultant by the name of Tailor. I explained that i made a payment to the wrong beneficiary and need to reverse it. Tailor told me i failed the security questions and have to phone back in 24 hours. I had all my information correct and never had a security issues before as i have been a Capitec client for more than 5 years now. This is pathetic service. How do i know Tailor listened correctly to my answers and selected it correctly on their system? I am still waiting for Gugu the manager to call me back to no avail This is pathetic service!! I need this reversal to be done. Think i should go back to Std Bank.