Payment reversal

Hi,

I contacted your offices last week regarding any responses and left a message for you to contact me. Nothing has transpired ? HOW LONG DOES IT TAKES TO DO A REVERSAL ? CAPITEC IS NOW MESSING ME AROUND SINCE THE 17TH OF OCTOBER LAST YEAR . I am now thinking of exposing this issue seeing that this is the way Capitec treats there client.

Please can this be resolve by the COB.

Regards,

Jay Kuppen Production Manager

Mobile: +***6 | Phone: +***5 Email: ***

Kyalami Office Park, 11 Silverstone Crescent, Kyalami, Midrand, Gauteng, South Africa

www.hychem.co.za www.facebook.com/HYCHEMclean

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From: Nadine Johannes [mailto:***] On Behalf Of Client Care Centre (Business Support Centre) Sent: 24 December 2020 10:07 To: Jay Kuppen <***> Subject: RE: Payment Incident# ***6

Good day Jay Kuppen

Thank you for taking the time to send us an email. Please accept my apology for not being able to respond to your enquiry sooner.

I truly regret learning of your negative service experience. Kindly accept my sincere apology for your experience. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.

I have escalated your enquiry to my team leader for further investigation. Contact will be made with you within two business days for feedback to be shared.

I trust that you find the above in order.

I sincerely apologise for any inconvenience caused.

Kind regards

Nadine Johannes Agent: Service Admin Service Support

T +***8 F +***0 M +***0 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535

PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

From: Jay Kuppen <***> Sent: 22 December 2020 8:12 PM To: Compliance (Risk Management) <***> Subject: Payment

Hi,

I need your assistance on the 18th of October two payments was made from my capitec app. I went to Kayaml corner capitec bank to inquire and was told to go the FNB, because the payment was done to a account that was closed. FNB said that it is a Capitec issue. I then went to Carlswald capitec bank and requested a reversal. I have being charged R160 for each reversal. Now I am told that Capitec has made a payment to a Fnb account that has been closed. I did however get a R2000 refund but still waiting for the R3000 refund. I was told to contact legal department of direct axis that's where the funds was transferred to. I have running back and forth between Capitec bank and FNB with no success. To me this is an issue that I would like to expose if I don't get any response on all media platforms.

Regards

Jay Kuppen