1 reviews | Active since May 2018
Payment reversal
On the 30th of April I erroneously deposited R4570 to the city of Joburg account via internet banking. Upon realising my mistake, I immediately contacted Capitec Bank call centre and explained the mistake. I was given a reference number ( ********** 3) and promised that my money will be reversed, today it's the 10th of May and I have not received feedback. It can't take this long to reverse a wrong deposit, unless they are preparing to give me a cooked story.
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Mabaso
As discussed via telephone, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
Good day Miss Mabaso
As discussed via telephone, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank