Payment reversal

Hi on the 2nd of October 2017 i called Capitec Bank to do a payment reversal as it is ***** case the person i spoke to said she would refer the matter to the forensic department, but this morning i called again to get an update on this matter the person i spoke to told me that this matter was never refer to the forensic department did not give a reason why was the matter not refer to the forensic department for investigation the amount of money in this matter is about R36000. The reference number: ********** 5 from the call centre.

I was shocked to found out that the matter was never refer to the forensic department for investigation.