NM
Nqweneka M
1 reviews | Active since Dec 2023
13 Dec 2023, 12:18
Payment relief
Today marks 3 weeks since I requested to be assisted with a payment relief from a loan. I used their whatsApp platform, the service was very poor. I then went to the branch on the 22nd of November 2023, and since we couldn't get hold of the department that deals with such enquiries, I was referred to sms my ID to "+***" and that they will call back. Since that day I've been sending my ID, and I haven't received any call. I am disappointed with Capitec Bank's service!
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Capitec Bank's replyOfficial
13 Dec 2023, 13:50Good day Nqweneka
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Dec 2023, 13:50
Official
Good day Nqweneka
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank