Payment Recall

I am extremely disappointed with the service I received after logging an incident with Capitec that was supposed to be resolved within 7-14 working days. Not only did the issue remain unresolved after 21 working days, but I was also informed that it could take even longer than that. This kind of service is unacceptable. There was a clear lack of communication and accountability from the team, and the delay is causing significant inconvenience. When a service provider commits to a timeline, customers expect that commitment to be honored. It's frustrating to have to keep following up, only to receive vague and unsatisfactory responses.

I hope the Capitec takes the necessary steps to improve their processes, especially in terms of setting realistic timelines and keeping their customers updated. This experience has seriously undermined my trust in their service.