Payment not returned, was now escalated to *****.

Case No: ***5. I made a payment to my business partner. To make a payment to Mr Morake. She made a payment on the 17 January 2026. payment of R1500.00 + R100. My business partner made payment via her capital app. This transaction was capitec to capitec payment. The person who was being paid did not deliver the service as agreed upon between him and our business. The following Monday we went to capitec Sasolburg bulevard to reverse the transaction. Kwazi was the guy that helped us at capitec bank. He was reluctant to help us and turned us away saying that he could not be able to help us. We went onto another capitec branch in Sasolburg, Daniel was the guy that helped us there. He made a call and told us that the funds would be reversed within 7 days. Now the 7 days passed we went again to see Daniel. He now told us that the matter was then escalated to ***** department. We were never told prior to this. We were expecting the funds to be reversed and so that everyone could be happy. But he told us that we could not be helped. I am concerned that we are never going to get our funds back. Please help Hello Peter.