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nolwazi C

1 reviews | Active since Dec 2014

02 Nov 2015, 12:53

Payment not refelecting

My previous employer deposited my salary into my account on friday. However it still does not refect in my account, yet everyone else who got paid on friday from the company and uses Capitec recieved their salary already. I spoke to Sinead Jansen who failed to explain to me why im the only person at work with the problem but she failed to answer me eventually i hung n her. I must wait till tomorrow to get money that i worked hard for, yet the deposited was made friday. I hv only had my account with you guys for a month and this is the service i get? I might as well change again. What bank takes over 48hrs for a deposit to reflect. I must borrow money from people yet I have money just that Capitec service is slow. How are my kids suppose to go to school? Who will pay for the interest on my accounts? This is disgraceful service

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Nov 2015, 16:26
Official
Hello lwa21,

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank