Payment not received after clearing with Forex

After so Many years with Capital -- I am one of the most Disappointed customer -- I do public speaking in the I.T space and most of my Sessions are with Overseas based companies -- Last year I had a Public speak session with a company based in Asia, The company later paid my invoice into my bank Capitec -- So as this was an International payment, the funds were blocked and held by the bank, as this was an unusual payment -- after 3weeks of pestering the company telling them that I have not received the Payment, I got a call from a Lady from Capitol Forex and she told me about the funds and I confirmed that I am expecting the cash and she confirmed on the call that the funds are now cleared and will reflect on my account -- 3 days went and nothing was in my account -- I went to capitec and explained everything however as it was on a weekend I was told the Forex Department is not available on weekends -- I was told to come on Monday -- I then came back during the week on a Monday and I was then told that there was a glitch with the system when clearing my funds and now the funds have been sent back to the Payer/Company -- almost 3 weeks later after logging a complaint -- Capitec then came back to me to let me know that the funds are sent back to the Company -- Now the company was only set-up to do a once off event for December and now am not able to get through to anyone in the Company to ask them to repay the funds -- I am disappointed because I was planning to have a great Christmas with my family on those funds and Capitec withheld the funds and contacted me 3weeks later, and still after clearing the funds somehow the funds were sent back -- and Capitec can't even assist me with contacting the payer to get them to repay -- So basically capitec has made my business unprofitable as I've worked but through my bank I couldn't get access to my Money -- This is sad and would like to lodge further complaints and advise people to be aware of the negligence caused here so it doesnt happen to other People -- we work hard to get public speaking sessions and to earn a payment and the banks to acknowledge that