Payment non existent but money withdrawn from account

I placed on order for an ironing board yesturday on my Takealot app, to pay with Payflex. The amount of R191,68 was deducted from my Capitec account as per payment agreement with Payflex. later on I received an email from Takealot saying my order will be cancelled because of none payment

I checked my Payflex app and the order does not show up anywhere.I have contacted the bank but they say there is nothing they can do because I authorised the payment which I admit I did but where did my money. go if neither Payflex or Takealot can pick it up?

It says pending payment on the capitec app, so where is my money exactly?

Please assist Thanks