Payment made from capitec account was deducted - but not paid into specified account.

On 16 April 2024- I made an immediate payment from my capitec account to a Standard Bank account. ( I used a regular benificiary). The amount was removed from my account - the banking fee for an immediate transaction was also deducted - but the funds NEVER cleared into my beneficiaries account. On Wednesday 24 April - I contacted the Capitec call centre - spoke to Lilith who went into my account and confirmed what I said - the line cut out. I phoned back and spoke to a Lelethu - who followed the same procedure and informed me that an email was send to Interbank - as the payment is missing. Line cut out again. I stopped calling and used the what's app channel. Lelo assisted me - again the same procedure. Again an email was send to Interbank. After a few hours I followed up on the chat - and got a new agent. At this point I went into Capitec bank - stil the same answer - we send an email to Interbank. I was informed that capitec could not give me any formal documents to present my beneficiary with - to proof that It was delt with by the bank nor could tell me how long it would take for the issue to be resolved. On the 25th I called in again. The agent who answered gave the same answer - an email was send to Interbank- and Interbank takes 24 to 48h to respond. I asked her to involve senior staff in order to get the matter resolved. On the 26th - note 48hours later. I phoned in again. Still the same answer. I asked that a manager phone me.

Capitec was responsible for that payment. 3 Days later - I still do not have an answer. Nor did a manager take the time to call me back.

Can we trust them with our funds?

incident -***