JK
Javed K
1 reviews | Active since Mar 2014
03 Mar 2021, 11:01
Payment issues
Iv been loyal capitec holder seems like i have to move away..iv made eft payments i have recieved proof of payments..funds went off my account.it doesn't reflect anywhere on the capitec system or app.my clients have not received their funds aswell.branch has no answer to give.i want answers
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
03 Mar 2021, 11:37Good day Javed
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2021, 11:37
Official
Good day Javed
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JK
Javed K's updateReviewer Update
03 Mar 2021, 11:57Is my call not important that i have to wait 1day?
Not even a courtesy call or solution
Not even a courtesy call or solution
JK
Javed K's update03 Mar 2021, 11:57
Reviewer Update
Is my call not important that i have to wait 1day?
Not even a courtesy call or solution
Not even a courtesy call or solution
JK
Javed K's updateReviewer Update
04 Mar 2021, 19:16Your service still sucks your turn around time to contact a customer is poor.
I had to go to the bank myself n spend 3hrs of my time..take a risk on my health to go to the bank to get answers.
Large company investigates on their own system issues for 3days.im a small business owner and now i lose clients because the bank its system and is staff cant offer positive solutions.all ur staff at the bank can do is open a case.ur complaints department can only say sorry sorry sorry...sorry doesn't put bread on my table.u have grew to 15million customers u can be rest assured u have lost me and my friends n family that i promoted ur bank to.
I had to go to the bank myself n spend 3hrs of my time..take a risk on my health to go to the bank to get answers.
Large company investigates on their own system issues for 3days.im a small business owner and now i lose clients because the bank its system and is staff cant offer positive solutions.all ur staff at the bank can do is open a case.ur complaints department can only say sorry sorry sorry...sorry doesn't put bread on my table.u have grew to 15million customers u can be rest assured u have lost me and my friends n family that i promoted ur bank to.
JK
Javed K's update04 Mar 2021, 19:16
Reviewer Update
Your service still sucks your turn around time to contact a customer is poor.
I had to go to the bank myself n spend 3hrs of my time..take a risk on my health to go to the bank to get answers.
Large company investigates on their own system issues for 3days.im a small business owner and now i lose clients because the bank its system and is staff cant offer positive solutions.all ur staff at the bank can do is open a case.ur complaints department can only say sorry sorry sorry...sorry doesn't put bread on my table.u have grew to 15million customers u can be rest assured u have lost me and my friends n family that i promoted ur bank to.
I had to go to the bank myself n spend 3hrs of my time..take a risk on my health to go to the bank to get answers.
Large company investigates on their own system issues for 3days.im a small business owner and now i lose clients because the bank its system and is staff cant offer positive solutions.all ur staff at the bank can do is open a case.ur complaints department can only say sorry sorry sorry...sorry doesn't put bread on my table.u have grew to 15million customers u can be rest assured u have lost me and my friends n family that i promoted ur bank to.