Payment holiday due to lockdown

We have been in contact with capitec regarding the option to take a payment holiday on personal loan. No matter how much we contacted the bank they just informed us that they don't have the option as the repo rate drop is already relief towards its customers. On network24 (news) today it was confirmed that capitec's 80 000 client requested relief by means of a payment holiday. Could you please get in contact with us to discuss and implement this option as we are already again on the 14th of the month. Please provide feedback as we did the personal loans with both spouses income taken into consideration, however the spouse is working on a contact basis and the lockdown prevent him from earning income.