payment (funds) not received

I am a business entrepreneur. In the beginning of July I received a payment from **** amount R** 000.00 deposited into my bank account of Capitec, till date I haven't accessed that money. I have been taken from the ***** department to all the Gauteng branches to authenticate myself and yesterday I received a call from one of the consultants who assured me the money will be in my bank account. as we speak nothing. I have to pay people i work with.can i kindly be assisted and receive the money today as i feel this is so unfair to me. I requested that they release my funds and still nothing yet.