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lourensjbjordaan L

1 reviews | Active since May 2016

13 Nov 2016, 16:29

Payment for a fan are taken twice from my account on different days, so I paid for two fans but only bought one fan

<p>On Saturday 5th November 2016 I bought a fan and the transaction was successful, However on Wednesday 9th of November 2016 the same amount is deducted from my account again. I am somewhat dissapointed in this.</p>

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Replies (4)
Capitec Bank
Capitec Bank's reply14 Nov 2016, 10:02
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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lourensjbjordaan L's update14 Nov 2016, 10:14
Reviewer Update

Thank you

Capitec Bank
Capitec Bank's reply15 Nov 2016, 14:40
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank

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lourensjbjordaan L's update15 Nov 2016, 14:55
Reviewer Update

yes thank you very much