JG
Jaco G
1 reviews | Active since Apr 2023
12 Apr 2023, 14:28
Payment failure
So on the 24th of March 2023 Capitec had a glitch in their system. On the 25th a recurring payment that has never gone of our account has gone off by mistake. We immediately informed Capitec who then recalles the payment which end up being unsucessful. Capitec you should take reaponsibilty for this as this end up being a result from your "system glitch". WHO In this world can afford to lose 12.5K due to this. The money should have been returned immediately by Capitec Bank.
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Replies (2)JG
Jaco G's updateReviewer Update
12 Apr 2023, 14:40Service is so poor, am going to close my account and will take them to Ombudsman
JG
Jaco G's update12 Apr 2023, 14:40
Reviewer Update
Service is so poor, am going to close my account and will take them to Ombudsman
Capitec Bank's replyOfficial
12 Apr 2023, 17:15Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Apr 2023, 17:15
Official
Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank