MS
Mohau S

1 reviews | Active since May 2026

09 May 2026, 12:29

Payment correction

I am so frustrated with this bank on Wednesday around 8:39 am I deposited R900 into my account, I even received a message to show that the money was deposited into my account but around 8:47 I got a message saying payment correction and the bank took my R900 I was so confused I called the bank to enquire what was going and they told me that they launched an investigation and and after the call I got a message to say they were done with the investigation and the money will be deposited back into my account

I waited for three days for my own money which I worked hard for even today I haven't gotten my money. I would never recommend this bank . I am truly hurt from this because now I have to go to the loan sharks to borrow money because capitec choose to inconvenience me for what I don't know

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Replies (4)
Capitec Bank
Capitec Bank's reply09 May 2026, 12:37
Official
Hello, you are through to Jamie J, Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply09 May 2026, 12:37
Official
I noticed you mentioned a transaction issue. Could you share a few more details about what happened? The more info you provide, the better I can assist you and help find a solution.
Capitec Bank
Capitec Bank's reply09 May 2026, 12:41
Official
Let me know when you are ready to proceed, I completely understand that you may be busy at the time, I am still with you.
Capitec Bank
Capitec Bank's reply09 May 2026, 13:22
Official
Good day Mohau S Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank