Paying for Capitec's faults

Under just 6 months I lost my previous gold card from capitec and was forced to make another one, and I was issued with the black capitec bank now after a few weeks of receiving it I was making a purchase online and it needed the card number and expiry date only to realize both the expiry date and card number were fading and didn't take much consideration to it, and now I went back to those numbers trying to make another purchase only to realize the numbers were completely erased, I go to their nearest branch only to be told they've been getting complaints about that issue and that I have to pay R70 and make another one, now my question is why should we pay for Capitec's ignorance?