Paying for a Capitec employee's mistake.

On the 28th October 2018, I contacted you as you have made me pay for one of your employee's mistakes.

I went to the Bredasdorp branch to update my surname, I told the consultant that I have recently married and need to update the marital status and surname. I also requested a bank statement. She printed the statement and had not updated the marital status (which I requested) and I had been charged for her mistake. She then printed a second statement which had the correct info. Why must I pay for your employee's mistake?

I was then contacted by the Bredasdorp branch on the +- 1st of November 2018 who assured me that they would refund me as it was their employee who did not update the information correctly. It is now December and I have yet to receive my refund!