Pay out process delay

I got retrenched in May 2018 and as an honest consumer I notified Capitec of the situation as I have two loans with them, I first had to escalate the matter as the consultants at the banks were not helpful and eventually managed to get assistance, I filled out the forms that were sent to me and sent them all the required documents. In July I got a call from one of their consultants saying my insurance will payout the one loan ( ********** 954) in 60 business days which to me sounded great and on the other hand the other loan was undergoing an escalated review which the Claims assessor from Guardrisk managed to resolve(grateful to her Ms Hayley) and she gave an instruction to Capitec to payout the second loan and gave me feedback that this will be done in 30 business days (No problem). I just now called the credit insurance department and spoke to a lady by the name Emma and she tells me that the first loan will only be paid in 60 days so according to my calculations working with the feedback that I received in July, the first loan should be paid out already or in a few days time, The second one will be paid out in the next week or so? I stand to be correct with evidence of this. My other question is while I wait for these loans to be paid up who will be liable for the interests that they accumulate as I track them on the app and they show that the interest is being added every month, should these not be frozen since the pay out process is being delayed by Capitec? I am a fan of Capitec but I must say this is really frustrating to have to deal with. Kindly sort out