Pay my funeral policy claim now!

I submitted a funeral claim of my late Aunt on May 23 2025, ref no ***0 policy no FP***3, at ****wood branch in Uitenhage. In my surprise eversince I submitted the claim, I never received any communication with regards to the status of my application, and whether the documents where received, I've been to the branch and was advised that my claim was closed, but the claim funds did not reflect on my account as yesterday. I have been failed by capitec yet their process shows that it take 24-48hrs for the claim to be paid and it is morethan that time, and I find them in breach of the fais act. I am the main person responsible for the funeral, and the other people that have submitted a claim after me, they already got their claim payments same day, they submitted the claim. The funeral is tomorrow and we still need to pay R15k to the undertaker, buy Groceries for the funeral and pay other necessary things that are needed.