Pay Me & Debit Card Quality

Two issues, both discussed with a nameless faceless call centre agent yesterday.

1. Pay Me - this is a great little innovation, although other banks also do it, as it allows the sender to pay another Capitec Account holder without incurring an EFT fee. This is awesome, BUT I need physical proof of payment. It transpires that this payment method is somehow not linked by email to the payer's account. I was told, that proof of payment is on the App. DUH, I know, but I want it in my email inbox as a matter of course. This forces me to continue using the traditional, fee-based payment methods, which I guess is why Capitec refuses to link payer email addresses to *** transactions.

2. Capitec Black debit cards are terrible quality. Within a month or two, the printed card number rubs off. If we want a replacement, we get charged a fortune. Again, I was told that I can get the card number on the app. DUH, I know, but it should be on the card. Absolutely diabolical, and unacceptable reasoning from Capitec. Capitec saves costs on cheap cards, but the account holder is made to pay the ultimate price of their penny pinching.

Suffice to say, NOTHING was resolved in a lengthy telephone conversation.