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1 reviews | Active since May 2017

03 Aug 2017, 10:37

PAY FOR HELP

<p>I am not happy on my account on Monday Sagewise1 and Wisecover3 deduct my money from my account and i did not join anything with them R198 was taken from my account and In CAPITEC Branch in Newcastle they charger me R70 to reverse my money . Why i must pay the R70 ??????</p>

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Replies (4)
Capitec Bank
Capitec Bank's reply03 Aug 2017, 12:42
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

's update05 Aug 2017, 18:05
Reviewer Update

OK .

Capitec Bank
Capitec Bank's reply26 Aug 2017, 14:59
Official

Hi Melusi

Thank you for providing us with an opportunity to investigate your matter. Kindly be advised that the fees are refunded to you and the 3rd party contact details provided in order for you to further dispute it with them. For any further assistance needed, please feel free to contact me.

Kind regards

Donorique

Best regards,

's update28 Aug 2017, 08:29
Reviewer Update
I want to say Thanks to Capitec Bank they refunded my money back to my account and the sort my problem to get contact details for those two companies who deduct my money without my knowledge , Thanks a lot Capitec you can change my life and you are the best Bank so far in my Life and proceed to help people like you did to me .