PAY BACK MY MONEY

On the 1st of February I made a transfer to another capitec bank client. 2 hours later I got the in contact message advising that the money had been transferred. 7 days later the money has not shown to my mum account. Yesterday she went to the branch with the sms I forward and my bank statement to show that the money has been transferred and the details are hers but the customer service personnel just told her that the money is not showing in her account that was it. Yesterday I logged an inquiry 24 hours later still no feedback and my money is still somewhere at Capitec but no one can answer where did it go to. Today I am going to the branch and I will not leave until I get my money or until my mum confirms that she did receive it. Just after ur CEO says we are broke as capitec clients now you taking the poor money for what?? NDIFUNA IMALI YAM QHA!!!!!!