Pausing of account

For the second time in 3 months Capitec paused my daughter's savings account without any notice. You get an sms and when you go into the app, the account is paused.The first time we went into thee branch and within minutes it was sorted out. Today was a different story. We had to go and do affidavits and took it back to the branch.it was emailed by the branch and still we were asked to be patient as it can take up to 24 hours to unpause. Ho do Capitec think it is ok to just pause someone's account and leave them stranded with no funds? According to the lady at the branch Capitec was supposed to send an sms a month in advance which never happened, but they ask clients to please be patient. This is very unprofessional!