Pausing Accounts for Non-Citizens

very disappointed Capitec. without notification, my account has been pauses due to my visa that has expired. Inspite of submitting a renewal to home affairs and currently only able to provide a receipt from Home Affairs as proof, the agent said my account can only be activated if I provide a permit? where should I get a permit from if it is clear information that there is a visa backlog at home affairs, and the minister himself is constantly granting concession? She then told me to get some sort of letter from home affairs. would I recommend Capitec to non citizens even after my renewal? definitely no. Capitec should put in some sort of control over such issues, they should align with Home Affairs in every aspect. FNB has better controls in such cases and do not leave a person destitute.