Paused account

Since the 26th of January my account is Paused...it was reported and i requested that they can take the amounts which i was reported for and then open my accounts. The amounts are were deducted but my account is still paused or they can refund my remaining pennies since i am really struggling since january..my kids and family we need that cash. So after deductions i never got any response..i am beyond disappointed i am hurt😥💔