Paused account

This bank is so slow after launching a complain 3 weeks back their agent contacted me 2 weeks back she told me to submit Affidavit as i received money from a person who i do not know then later reported my account.After submitting the affidavit i didnt receive any email from them Or any form of reply.I spent the whole January with no access to my money.I now owe lot of people cause i cant buy Food with my card as it is on hold.Please attend my matter ASAP.I cant go any more days Without my money please am begging