Paused account

I am so disgusted with the service from Capitec. I have emailed them thrice and called twice but no luck with resolving my COMPLAINT. I received an email this morning saying that my account will be closed as they require a proof of address as well as proof of income. Last year November I have sent my proof of address and 3 months later they are asking for the same thing again.

I need this matter to be resolved urgently, I will not be disclosing any personal details on social media so please check your emails and get back to me