Paused account

I have been a capitec client for many years now, but what they recently was so discouraging even to recommend them to anyone.

my savings account was paused for no reason, after they updated their App, about a month ago. i went to the branch to get an understanding of whats happening, they told me to submit my fica documents, which i did on the same day, then they told me to wait 48hours then everything will be back to normal, but i waited the whole week nothing happened, i was so stressed out since i use capitec bank for my small businesses and they know, after a week i went back to the bank, then they told me that i have to produce documents for my source of income and affidavit from police station, i did that and i didnt argue with them because i wanted my account to be active asap. but nothing seem to be helping, they said my account is under investigation i should wait for 48hours... its more than a month now my account is still paused, my businesses are negetively affected and i have money that i cant eccess.

what i want now is them to give me my money and i will leave them and use a reliable bank since they dont seem to be helpful.