Paused account

My account has been paused I went to the branch they said I should submit my affidavit and copy of my ID I did that and got no help ...later on I wrote to hello Peter they said they will get me an agent to help me but nothing happened ..now school are about to be opened i have registered my Capitec account as the account that I will use to receive my allowance and money for school and I regret it because now I can't use my account and i won't be able to register since I can't access my account...poor service here at Capitec wish I've used another another account to use for my school things.