Paused account

Capitec has been pausing my account every month since last year, Today they sent me to come with affidavit and i did but still nothing, I'm stuck and tired of this kind of treatment its like i have been *****ing somebody's money, This is nonsense my kids are hungry and i can't use the money in my account its month end i have to use my account, I'm gatvol of this bank, This is bull****