Paused account

Since January my life has been a living hell i am suffering financially ever since my capitec bank acc was paused even my savings for investing online i didnt know it would bring me such poverty...capitec said R4k was reported i said ok deduct it and leave my profits but they never did that forgeting i also invested to get returns but i never enjoyed my returns..even after deducting the money they said i was reported for they still didnt open my acc it went from 40 something thousand to 30 something thousand you could have given me my profits before you close my account now am suffering even my kids and family as well as i am a beeadwinner i am hurt beyond repair i wish they can refund me my money before they can close the account i had plans for my profit..it was either to build a 2 room house for my kids or start a fruit n veg business but its all doomed now