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Ntsako N
1 reviews | Active since Jul 2023
13 Feb 2024, 08:15
Paused account
I am gat fol with capitec bank for the bad service i have been receiving since the 26th of January my account has been paused..i was requested to submit documents and pop i did but since then i get new reference saying give us 5 days..after 5 i get another reference give us 48 hours and so on but no help how will i survive and feed my family when my money is being held..so they should hold the one which is reported and release the remajning because i need it i want a refund..i cant take it anymore i am getting into debts everyday because i trusted it as my main bank...highly disappointed
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Capitec Bank's replyOfficial
13 Feb 2024, 08:21Good day Ntsako
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Feb 2024, 08:21
Official
Good day Ntsako
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Ntsako N's updateReviewer Update
15 Feb 2024, 10:15This bank is really becoming a **** now they want to take my money saying its paused fue to cases yes those cases arise due to them not opening my account as i have to pay those people now they are saying they wont refund my money then where will it go i want my money this has been dragging since the 26th january even today its either they hold the money which they are still investigating and release the remaining but they refused why because for it to be closed it is because of them why close the remaining how will i survive without my savings my kids need school necessities but my profits are clòsed up...if they keep the money where will it go because it mine you are a **** after getting my refund i wont bank with you but my money i want it
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Ntsako N's update15 Feb 2024, 10:15
Reviewer Update
This bank is really becoming a **** now they want to take my money saying its paused fue to cases yes those cases arise due to them not opening my account as i have to pay those people now they are saying they wont refund my money then where will it go i want my money this has been dragging since the 26th january even today its either they hold the money which they are still investigating and release the remaining but they refused why because for it to be closed it is because of them why close the remaining how will i survive without my savings my kids need school necessities but my profits are clòsed up...if they keep the money where will it go because it mine you are a **** after getting my refund i wont bank with you but my money i want it