MM
Minenhle M
1 reviews | Active since Jul 2024
30 Jul 2024, 08:57
Paused account
I would like to state my complaint about my account being paused. It has been 3 months now still my account has not been released
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Replies (2)
Capitec Bank's replyOfficial
30 Jul 2024, 11:10Good day Minenhle
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply30 Jul 2024, 11:10
Official
Good day Minenhle
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
MM
Minenhle M's updateReviewer Update
31 Jul 2024, 17:30I'm beyond disappointed with capitec my account was paused in May with my funds in there, different agents told me different stories, I have submitted all the required documentation for my funds to be released and it's 3 months later there's no solid feedback. I'm being told that there's an investigation and there's no turnaround time yet my money is still paused please release my funds and close my account
MM
Minenhle M's update31 Jul 2024, 17:30
Reviewer Update
I'm beyond disappointed with capitec my account was paused in May with my funds in there, different agents told me different stories, I have submitted all the required documentation for my funds to be released and it's 3 months later there's no solid feedback. I'm being told that there's an investigation and there's no turnaround time yet my money is still paused please release my funds and close my account