Pause on my account- refuses to provide information

This has now been almost 5 days since my account was blocked. A client reported a transaction as ***** as she did not adhere to terms and conditions on invoicing. We did file legally against her. I went to police to get a statement sent lawyers letters supp**** all communication with client and that is still not sufficient. My business needs cashflow to run and Capitec just delays the process. I’ve read multiple reviews with the same situation, I asked Capitec to provide proceedings in such cases on how it’s handled? They’ve not escalated this matter, refuse to give me my case number ( *******) and just do not call me back. I’ve been in branch several times, with Capitec Fourways. No help. All has been provided!As a customer of Capitec there’s no protection on this. Even if you provide sufficient proof. My advice to other customers is to follow legally within this matter,please contact the ombudsman, file a complaint, include that in your legal proceedings and follow up if correct processes were followed. If you guys are struggling you are more than welcome to contact me on ***. We can build a stronger case. I will proceed legally. You have to treat your customers correctly, you have to provided information on your service, Ombudsman have confirmed that they will now proceed to get the information from Capitec and support my case. Please please please do not fall for this banks promises. I am utterly upset and disappointed in service.