Pause my account with my money iwork hard

It has been 2 months I've been waiting for capitec to open my account because they've been telling me it on hold the thing is that I received money month every from work and I can't even get it when I call them they are telling me that my account won't be open I must try on other bank my problem is that this account have my money what I wish is that they must give me my money back then after I Don't have any issue if they close my account as from now I can't even afford to food of my own I'm in debt because I can't provide my self while my money is hold up