Pause bank account

This is just a *** bank!! So my bank account was paused on the 15th of this month and i was told the investigation will be done by the 22nd of this month. I've been tracking their progress on whatsapp for days and just yesterday i was told there's no new information yet i was told the verdict will be available by the 22nd of this month. Do you know the disruption and frustrations that y'all cause in our lives when you pause our personal accounts for things we don't even know? I mean i cannot even access the money in my account, I'm practically stranded yet i have money. I cannot even travel to branch because i don't have access to my money. How am i able to get through my everyday banking while my deprived from access to my account? I've been patient but i think i need to leave this ****ty bank that doesn't put its customers first. I wouldn't recommend this bank even to my worst enemy. I've seen it all but Capitec takes the cup!! Banking with y'all has been nothing but a night mare!! I want access to my account so that i may get my money and leave this bank!!