Pathetic & useless Bank!!

Pathetic service from this bank!! I have been struggling for months to sort out my insurance claim for my loan & credit card!! I have provided all the necessary information, but I'm receiving NO feedback whatsoever!!! Jessica Rademeyer who works for Capitec is the WORST customer service agent EVER!! 1st She submits incorrect information to GuardRisk which ended up resulting in my claim being declined! When I submitted an appeal and requested she reverse the debit order, she was of NO help whatsoever! She takes FOREVER to respond to emails and it's always in drips and drabs. I PAID INSURANCE EVERY SINGLE MONTH!! I was ********ly dismissed which resulted in a CCMA case where the which resulted in a monetary settlement as well as the company amending the reason for leaving to end of contract which is a valid reason to claim from GuardRisk! Jessica decided to tell the insurer that I was voluntary retrenched!!!! Yeah sure, I wanted to be jobless!! Bull****!! Now she is nowhere to be found!! If this is not resolved YJIS WEEK still, I will close my bank account and Capitec can sue me for the money! I'm tired of these big financial companies thinking they can do as they please while we the customers always pull on the shorter end of the rope! No more!!! The service from Capitec is appalling to say the least!!!