pathetic unauthorized deductions

you guys have a nerve to have unauthorized debit orders on peoples accounts ,just a few days ago my mom received an sms that her transaction for netflix was unsuccessful because she has insufficient funds ,who authorized that transaction because my mom doesn't have netflix not to mention knowing what that is you guys are one *********** and useless bank that's the reason why I left you for a better bank your service is pathetic fix this you better before any amounts go off when my moms account when she gets money deposited ,i will take you to the ombudsman