Pathetic Turnaround

On Friday I used the Capitec "Send Cash" function - the person who I was trying to send money to informed me that when they tried to redeem the voucher, it said the voucher had already been redeemed. Phoned Capitec, they were going to escalate the incident, but failed to mention that this wasn't just a one time error, but a current problem at Capitec. I tried again to send cash, same story!! So today I phone to hear when I can expect the money returned to my account, this morning the lady says anything from 48-72 hours. I called again this afternoon only to be told it can take between 3 - 5 working days. Seriously Capitec - this is becoming more and more pathetic. If the mobile app isn't working, then it's the internet banking or some other issue.